Wilson K Six One 95 Issues

tag:blogger.com,1999:blog-15314101.post-30357898402669122502007-09-05T11:55:00.001+08:002007-09-21T19:45:06.184+08:00Wilson K Six One 95 IssuesAfter researching on the <a href="http://www.regentville.com/2007/08/wilson-k-six-one-95-differences.html">issues and problems with the Wilson K Factor K Six One 95</a> and writing to both <a href="http://www.wilson.com/wilson/racquet/region.jsp">Wilson</a> and <a href="http://www.rshlimited.com/">Royal Sporting House</a> about my findings, I finally received a response from <a href="http://www.wilson.com/wilson/racquet/region.jsp">Wilson Asia Pacific</a> via <a href="http://www.rshlimited.com/">Royal Sporting House</a>. I am surprised about the casualness in their response (see below). From the email I received the <a href="http://www.wilson.com/wilson/racquet/region.jsp">Wilson Asia Pacific</a> representative clearly admits that the: <a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://images28.fotki.com/v986/photos/1/1028519/5268227/wilsonsresponse-vi.jpg"><img style="margin: 0px auto 10px; display: block; text-align: center; cursor: pointer; width: 200px;" src="http://images28.fotki.com/v986/photos/1/1028519/5268227/wilsonsresponse-vi.jpg" alt="" border="0" /></a> 1. Handle size of my <a href="http://www.tennis-warehouse.com/Reviews/K6116/K6116Review.html">Wilson K Factor K Six One 95</a> is on the upper limit. 2. Weight of my <a href="http://www.tennis-warehouse.com/Reviews/K6116/K6116Review.html">Wilson K Factor K Six One 95</a> is on the lower limit. 3. Customer will experience different playability as well as grip handling issues due to issues (1) and (2). The Wilson Asia Pacific representative then goes on to say that besides all these problems, the racquet which I returned was still in Wilson's acceptable production range! The tolerance level for the <a href="http://www.tennis-warehouse.com/Reviews/K6116/K6116Review.html">Wilson K Six One 95</a> tennis racquet ranges between: Prestrung weight : 325 +/- 7.5 grams Prestrung balance : 32.5 +/- 1 cm While I am fine with the prestrung balance of plus minus one 1 cm. I am absolutely shocked and appalled by the fact that Wilson has an approved quality control rating of plus minus 7.5 grams for all their <a href="http://www.tennis-warehouse.com/Reviews/K6116/K6116Review.html">K Six One 95</a> racquets. So basically if I were to play with two exact identical <a href="http://www.tennis-warehouse.com/Reviews/K6116/K6116Review.html">K Six One 95</a> racquets they will have a either a tolerance weight of plus minus 7.5 grams heavier or lighter and this weight difference is deemed acceptable by Wilson's quality control and research & development standards. If this is the case, I don't understand why Wilson would want to proudly print the specification of the racquet at the throat of their racquets when each of their specification might vary considerably. Their ending statement was basically saying that with all these problems stated above, everything is still within Wilson's production range and therefore is not considered a defective frame and the customer has to please understand this. I don't know whether I should laugh or cry when I actually tried to comprehend the explanation I was given. Here we are presented with all the facts in plain black and white and still after all that is said, Wilson is basically saying that we as paying customers should understand this and take ALL these inconsistencies as within production specs and denying outrightly that there are problems with the <a href="http://www.tennis-warehouse.com/Reviews/K6116/K6116Review.html">K Six One 95</a>. <a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://images29.fotki.com/v1011/photos/1/1028519/5268227/Handlesizemeasuring-vi.jpg"><img style="margin: 0px auto 10px; display: block; text-align: center; cursor: pointer; width: 400px;" src="http://images29.fotki.com/v1011/photos/1/1028519/5268227/Handlesizemeasuring-vi.jpg" alt="" border="0" /></a> Personally I don't buy into this and I cannot and will not accept this explanation given by the <a href="http://www.wilson.com/wilson/racquet/region.jsp">Wilson</a> representatives. I fully accept the fact that we are social tennis players and not touring professional tennis players but we are paying for a product expecting it to perform according to its specifications. I also accept the fact that most touring professional players racquets are individually customized racquets and not identical off the shelf factory models. But consistency and quality control levels are an absolute must be it for a touring tennis professional, a social player or a club level tennis player. Think about it, <a href="http://en.wikipedia.org/wiki/Roger_Federer">Roger Federer</a> doesn't personally buy <a href="http://www.wilson.com/wilson/racquet/region.jsp">Wilson racquets</a>. He merely endorses them, we as the paying customer are actually the ones who purchases them and most of the revenue that tennis racquet manufacturers get are from paying customers such as ourselves. <a href="http://www.wilson.com/wilson/racquet/region.jsp">Wilson</a> should be the ones who should listen to the customer's feedback and make them happy with their products not the players. But so much emphasis has been put into a player to endorse their products. You can see from these two articles below the emphasis place on <a href="http://www.telegraph.co.uk/sport/main.jhtml?xml=/sport/2007/03/21/stfede21.xml">Roger Federer's </a><a href="http://www.telegraph.co.uk/sport/main.jhtml?xml=/sport/2007/03/21/stfede21.xml">K Six One Tour 90</a><a href="http://www.telegraph.co.uk/sport/main.jhtml?xml=/sport/2007/03/21/stfede21.xml"> which took 2 years to research and millions of pounds in investment</a>. <a href="http://www.racquetsportsindustry.com/issues/200407/200407wilson_proroom.html">The Wilson Pro room</a> article also emphasizes the need for consistent racquets suited to each individual player. If touring pros want consistency, shouldn't we as paying customers want to have the same customization and feeling to the products we purchase? Again we are not professionals and make a living playing on the <a href="http://en.wikipedia.org/wiki/Association_of_Tennis_Professionals">atp circuit</a>, but wouldn't we want the best in our equipment similar to that of a touring professional? Wouldn't we want to aspire to play like our favorite player on tour? I just hope <a href="http://www.wilson.com/wilson/racquet/region.jsp">Wilson</a> will be able to address these issues and try to understand the needs of their customers and not only their touring professionals. We are the paying customers and are the ones that make the most revenue for them in terms of racquet sales. On parting note. I want to Thank <a href="http://www.rshlimited.com/">Royal Sporting House</a> for thoroughly investigating this matter and coordinating with <a href="http://www.wilson.com/wilson/racquet/region.jsp">Wilson Asia pacific</a> to investigate this issue. <a href="http://www.rshlimited.com/">Royal Sporting House</a> was not obliged to help me, but they did. Their customer relations were fantastic and I could have not asked for more in terms of the service level and commitment they provide to their customers.regentvillehttp://www.blogger.com/profile/02482321552754544921noreply@blogger.com